General Terms and Conditions of Sale

These Terms define the rights and obligations of ACCESS V MOVI and any customer purchasing paid access to VODI content through a prepaid subscription or rental.

The Terms are available before the order is confirmed so that the customer can read and retain them. Before paying, the customer checks the selected offer, its price and access period, corrects any errors and expressly accepts the Terms, in accordance with Articles 10 and 12 of Law No. 18-05 of 10 May 2018 on electronic commerce.

The applicable version is the one accepted when placing the order. Subsequent amendments do not apply retroactively to purchases already concluded. An electronic copy of the contract, including the accepted terms and the order summary, is sent to the customer upon conclusion of the contract, in accordance with Article 19 of Law No. 18-05. An invoice is also provided; the customer may request it on paper, in accordance with Article 20 of that Law.

Access offers and their current prices are displayed on the platform when the order is placed. For purchases covered by these Terms, prices are expressed in Algerian dinars (DZD), inclusive of all applicable taxes.

The total amount payable and the corresponding access period are displayed in the order summary before payment, in accordance with the information requirements set out in Articles 11 to 13 of Law No. 18-05. For rentals, the customer is informed that the forty-eight-hour period starts upon confirmed payment, rather than when viewing first begins. ACCESS V MOVI may not add any surcharge without prior disclosure to, and acceptance by, the customer.

Prices may change at any time without affecting access that has already been paid for. Internet connection costs remain the customer’s responsibility, under the terms of their service provider.

Subscriptions are prepaid for a fixed period specified when the order is placed. They expire automatically at the end of that period, without automatic renewal or recurring charges for payments made by CIB or EDAHABIA card.

No renewal takes place unless the customer voluntarily makes a new purchase. Not using the platform does not pause the access period, subject to the customer’s rights in the event of an incident attributable to VODI and to the cancellation and refund provisions.

Renting content grants a right to view it for forty-eight consecutive hours from the date and time of the payment confirmed by the payment service provider. Starting to watch, interrupting playback or resuming playback does not start a new forty-eight-hour period.

At the end of this period, access to the rented content expires automatically, even if the customer has not started or finished watching it. Not watching the content does not, in itself, pause or extend the rental or entitle the customer to a refund after it expires. The customer’s rights in the event of failure to provide the service, non-conformity or an incident attributable to VODI remain applicable.

The customer benefits from the rights provided for by Algerian legislation, including Law No. 09-03 of 25 February 2009 on consumer protection and the repression of fraud, as amended and supplemented, and Law No. 18-05 on electronic commerce. These Terms do not restrict the customer’s rights under mandatory law.

Article 19 of Law No. 09-03, as amended by Article 2 of Law No. 18-09 of 10 June 2018, provides for the right of withdrawal and leaves its conditions, procedures, time limits and the products concerned to be determined by regulation. The commercial time limits below are not presented as the statutory time limits for exercising that right.

Article 14 of Law No. 18-05 also allows the customer to request cancellation of the contract and compensation for the harm suffered if the supplier fails to comply with the requirements of Article 10 or Article 13 of that Law.

In addition to these rights, ACCESS V MOVI grants a contractual cancellation option under the following conditions:

• For a rental, the request must be sent before the expiry of the forty-eight consecutive hours following the date and time of the payment confirmed by the payment service provider, and viewing of the rented content must not have begun. The seven-day cancellation option provided for prepaid subscriptions does not apply to rentals.
• For a prepaid subscription, the request must be sent within seven calendar days of purchase, provided that the customer has not begun watching any content accessible under that subscription.

These conditions apply only to the contractual cancellation option and do not restrict the customer’s statutory rights, particularly in the event of failure to provide the service, non-conformity or an incident attributable to VODI.

The customer exercises this option by sending a request to contact@vodi.dz before the applicable time limit expires, stating the order reference or information that allows the order to be identified. The date and time the request is sent determine whether the time limit has been met: a request sent on time cannot be refused solely because it is processed after that time limit expires. No reason is required for this cancellation.

A customer requesting cancellation under this commercial policy must refrain from starting to watch the relevant content while the request is being processed. If they start watching it, the non-use condition is no longer met, without prejudice to their statutory rights. The cancellation request does not pause or extend the access period. Where the conditions are met, the purchase price is refunded in full and the corresponding access rights are removed if they have not already expired.

After this contractual cancellation option expires or viewing begins, the customer retains any rights of withdrawal, refund and compensation available under applicable legislation. Starting to watch does not, in itself, constitute a waiver of those rights.

If a payment is debited without access being provided, a duplicate debit occurs or the content does not match the order, the customer may send a complaint to contact@vodi.dz. ACCESS V MOVI checks the transaction and takes the necessary action: activating or restoring access, correcting the order or refunding the amounts due, depending on the circumstances and the customer’s rights.

ACCESS V MOVI is responsible for performing its contractual obligations, including where it uses a service provider, under the liability rules set out in Article 18 of Law No. 18-05.

Where an incident attributable to VODI prevents normal use of paid access, ACCESS V MOVI seeks an appropriate solution. This may include restoring the service, extending access with the customer’s agreement, or providing a full or partial refund according to the extent of the service not provided. An alternative solution cannot be imposed on a customer who has a statutory right to a refund.

Refunds due are made without any fees charged by ACCESS V MOVI, within a maximum of fifteen calendar days from receipt of the request together with the information needed to process it, subject to any statutory time limit more favourable to the customer. This fifteen-day period is a contractual commitment by ACCESS V MOVI for the digital access covered by these Terms. Refunds are made through the original payment channel. If this is technically impossible, another authorised method is agreed with the customer, without reducing the amount due to them. ACCESS V MOVI sends the customer confirmation of the refund.

Prepaid subscriptions and rentals paid for by CIB or EDAHABIA card are not subject to recurring charges. They end automatically upon their respective expiry dates: at the end of the purchased subscription period, or forty-eight hours after confirmed payment for a rental. The customer does not need to take any cancellation action to prevent renewal.

The customer may stop using their access at any time. This does not change its expiry date and does not, in itself, create a right to a refund, subject to the contractual cancellation option and statutory rights described above.

The procedures for handling complaints are set out below in accordance with Article 13 of Law No. 18-05. Any complaint relating to an order, access or payment may be sent to contact@vodi.dz or by post to ACCESS V MOVI’s registered office.

The forty-eight-hour and seven-day time limits for cancellation under the commercial policy are not general time limits for complaints. Expiry of access does not prevent a complaint concerning failure to provide the service, non-conformity or an undue debit, under the conditions and within the time limits provided for by applicable legislation.

The customer is asked to provide the order reference, the payment date and amount, and details of the difficulty encountered. They may attach their payment receipt after concealing any financial information unrelated to the request. Full card numbers, card security codes, PINs or verification codes received by SMS must not be disclosed to customer service.

ACCESS V MOVI acknowledges receipt of the complaint and responds as promptly as possible. If further checks are necessary, the customer is kept informed of the progress of the complaint. Processing the complaint does not extend the applicable refund deadlines or restrict the exercise of the customer’s rights.

If the disagreement persists, the parties may seek an amicable resolution. The customer retains the option of referring the matter to the consumer protection authorities with territorial jurisdiction or to the competent Algerian court.

These Terms and the orders they govern are subject to Algerian legislation, including the provisions relating to electronic commerce and consumer protection.

Any dispute concerning the formation, interpretation, performance or termination of the contract falls within the jurisdiction of the Algerian court with subject-matter and territorial jurisdiction under the applicable procedural rules. Proceedings may be brought before the courts of Oran where they have jurisdiction under those rules. They are not granted exclusive jurisdiction to the detriment of the consumer, in accordance with Article 45 of the Code of Civil and Administrative Procedure, enacted by Law No. 08-09 of 25 February 2008, as amended and supplemented. Seeking an amicable resolution does not deprive the customer of their available remedies.

These conditions govern payments made on VODI by CIB or EDAHABIA card to purchase a prepaid subscription or rent content.

The payment recipient is ACCESS V MOVI, VODI’s commercial operator. Payments received are credited to its business postal current account (CCP) held with Algérie Poste, under the online payment acceptance arrangements established for the platform.

The price is payable in full when the order is placed, in Algerian dinars, for the total amount displayed before payment. This payment requirement is consistent with Article 16 of Law No. 18-05.

After checking the order summary and accepting the Terms, the customer accesses the secure payment platform. They use a valid card issued in their name, comply with their card issuer’s terms and follow the authentication instructions displayed.

The purchased access is activated after successful payment is confirmed. For rentals, the forty-eight-hour period is calculated from the date and time of the payment confirmed by the payment service provider; it does not start upon the first login or first viewing. Any delay or failure to activate access attributable to VODI is governed by the provisions on incidents and refunds. A declined or abandoned transaction without confirmed payment does not grant any access rights.

In the event of a technical interruption, missing confirmation or a debit without access activation, the customer is asked to contact contact@vodi.dz to have the transaction checked before making another payment.

An electronic receipt is made available after payment is confirmed. The customer is asked to retain it to track their order and for any complaint. Order references, receipts and electronic records may be used to establish how the transaction took place, subject to the legal rules of evidence and the customer’s right to challenge them.

Each purchase involves a one-off payment. It does not authorise recurring charges or automatic renewal.

Payments by CIB or EDAHABIA card are processed by the secure payment platform of SATIM, Société d’Automatisation des Transactions Interbancaires et de Monétique, under the payment arrangements offered on VODI.

Electronic payment is governed by Article 27 of Law No. 18-05, which provides, in particular, for the involvement of licensed banks and Algérie Poste. Securing the connection between the merchant website and the payment platform is covered by Article 28 of that Law.

Card information is entered and payment authentication takes place exclusively on the payment platform’s secure pages.

VODI does not collect or retain full card numbers, card security codes, PINs or one-time verification codes. This information must never be disclosed to VODI customer service by email, telephone or messaging.

For any question about an order, access to content or a refund: contact@vodi.dz.

For assistance with an EDAHABIA card: Algérie Poste call centre on 1530.

For assistance with the SATIM payment platform: toll-free number 3020.

The customer may also contact their card issuer to dispute a payment transaction.